DELIVERY OPTIONS
We offer two different methods of shipping. Please see the table below for further details.
| Delivery Method | Cost |
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| Standard Australia Post eParcel | $9.95 FREE on orders $50 or over |
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| Express Post | FREE on orders $75 or over |
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Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Eternity Hair & Beauty’s reasonable control. Online orders are processed and shipped from Sydney, New South Wales and so we follow any New South Wales Public Holidays.
DISPATCH TIMES
We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Beauty Loop Campaigns), dispatch times may be longer.
TRACKING
You will receive an email with your tracking information once your order has been processed.
You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by entering your order or tracking number here.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on 02 9676 5535 Monday to Friday 9am – 5pm AEST or Contact Us and our Customer Care team will assist you with your enquiry.
AUTHORITY TO LEAVE (ATL)?
To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, and so signatures will not be required when delivering your order. All orders will be shipped with Authority To Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.
What is deemed a safe place?
‘Safe places’ are considered a secure location at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterboxes.
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Care team on 02 9676 5535 Monday to Saturday 9am – 5pm AEST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.
ORDERS CONTAINING AEROSOLS
If the item(s) in your order are declared as an aerosol(s) they require some extra special care when packaging. Please note these orders will not qualify for our 2pm promise.
